Patients prefer physicians who engage in face-to-face clinic visits, rather than those using an examination room computer.
Shared decision making was assessed by a blinded coder based on clinical records, patient perception and quality of care, and clinician perspective.
Most patients want greater connectivity, online tools and text messaging, as well as more time with their physicians.
Providers who give patients their email addresses have higher satisfaction, but this does not appear to impact patient satisfaction.
Patients believe that physicians who communicate face-to-face without a computer have better compassion, communication skills, and professionalism.
One physician reflects on the importance of strengthening the relationship between you and your patient, and why it matters.
Patients who were able to read visit notes and submit feedback highlighted personal, relational, and safety benefits.
Important aspects of patient care, such as empathy, relationship-building, and dealing with patients' emotions are often given less emphasis in medical schools.
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